Support & FAQ
Find answers to common questions about Negink.
Credits & Pricing
How many free designs can I create?
You get 3 free lifetime credits to try Negink. Once used, they don't reset. That is enough to see the styles and the body preview before you buy a credit pack.
How do credits work?
Each design generation uses 1 credit. Credits are bought in one-time packs and never expire, so whatever you buy stays in your account until you use it.
How much do credit packs cost?
There are four packs: $1.99 for 10 credits as a first purchase, $9.99 for 30, $24.99 for 100, and $59.99 for 300. There is no subscription. Anyone who subscribed before version 2.0 keeps that plan until they cancel it.
Do credits expire?
No. Credits bought in a pack stay on your device until you use them, with no monthly reset and no expiry date. Only a legacy subscription from before version 2.0 works on a monthly cycle, and those credits do not roll over.
Can I get more credits if I reinstall the app?
No, your device ID is stored securely in iOS Keychain and persists across reinstalls. This prevents abuse while keeping your experience seamless.
Using Negink
What if the AI doesn't understand my idea?
Try simpler, more descriptive words. Single concepts like "wolf", "rose", or "compass" work best. Avoid complex sentences - the AI responds better to clear, focused prompts.
Can I use the designs for real tattoos?
Yes! The designs are yours to use as inspiration or reference for your tattoo artist. Many users take their favorite Negink designs to their artist as a starting point.
Which tattoo style should I choose?
Each style has a distinct aesthetic: Minimalist for clean simple lines, Traditional for bold classic looks, Geometric for mathematical precision, Watercolor for artistic splashes, and more. Experiment with different styles for the same prompt to find your favorite.
How long does generation take?
Most designs are generated in 5-15 seconds depending on complexity and server load. The app shows a progress indicator while your design is being created.
Privacy & Data
Are my tattoo ideas stored on your servers?
No. Your prompts are processed for generation only and not stored. We only track anonymous usage counts to manage your credits. Your creative ideas remain private.
Why don't I need an account?
We use anonymous device identification instead of accounts. This protects your privacy while still allowing us to track credits fairly. No email, no password, no personal data.
Where are my saved designs stored?
Your saved designs are stored locally on your device only. We don't upload or store your generated images on our servers after they're delivered to you.
Tips for Better Results
Keep It Simple
Single words or short phrases work best. "Dragon", "Rose with thorns", or "Mountain sunrise" are ideal.
Try Different Styles
The same prompt can look completely different in Minimalist vs. Traditional vs. Japanese. Experiment!
Save Your Favorites
Tap the save button on designs you like. Build a collection to show your tattoo artist or revisit for inspiration.
Iterate and Refine
If a design isn't quite right, try rephrasing your prompt slightly. Small changes can lead to very different results.
Still Need Help?
Can't find what you're looking for? We're here to help.
Reach out and we'll get back to you as soon as possible.